All prescription refill requests are required to be reviewed and approved by a doctor prior to pick up.  Prescriptions should have approval to be filled and ready for pick up within 24 hours of contacting our clinic with the request. You will be notified via phone call or text message when the prescription is ready for pick up. If you have any questions regarding this policy, or your pet has an emergent need for a medication refill, please contact our office at 217-367-1137.